Frequently Asked Questions

To become an NDIS participant a person must:

• Have a permanent disability that significantly affects their ability to take part in everyday activities.
• Be aged less than 65 when they first enter the NDIS.
• Be an Australian citizen or hold a permanent visa or a Protected Special Category visa; and
• Live in Australia where the NDIS is available.

The NDIS is being introduced progressively around Australia from 1 July 2016.

For further information on eligibility, please visit the NDIS access checklist: www.ndis.gov.au/ndis-access-checklist. If you are not currently receiving disability services, you may still be eligible for the NDIS. You will need to contact the NDIS directly to complete an access request form. You do not need a referral. Visit www.ndis.gov.au or call 1800 800 110.

It’s easy! You can call us on 02 4610 1952 to speak to one of our friendly team members. They will be able to assist you with your enquiry. Alternatively you can send us an email to enquiries@buildingchoices.com.au.

Yes! We very much encourage people to have a support person with them during their initial interactions with our service. It can be a scary and anxious time for a lot of people, and we would like to make the process as comfortable as possible for you. You may wish to have your natural supports around you, i.e. family or friends or you may have a representative from another company/ organisation to act on your behalf. Either way – we’re happy to work alongside you as long as your privacy is respected.

We offer an array of services. Have a look at our support services page to find out how we can assist you and for more information. It’s as easy as a phone call away or email!

Building Choices Home & Community Care provides services at the rates provided by the NDIS. We can work with each Participant to maximise the services delivered, in line (and in budget) with your NDIS Plan. We also offer a fee for service model for individuals who do not currently have an NDIS plan. This is also an ideal solution people who would like to purchase supports in addition to their  NDIS plan. Please feel free to contact us in relation to pricing.

Hoarding is the term used to explain the continual accumulation of a large number of objects or animals, resulting in excessive clutter. The perception from others can often be that hoarded items lack value, however, to the person collecting these objects or animals, they are of immense value and cannot be thrown away. 

Squalor describes an unsanitary living environment that has arisen from extreme and/or prolonged neglect and poses substantial health and safety risks to people or animals residing in the affected premises as well as others in the community. 

Not a problem at all. We are always happy to receive feedback. This helps to improve our overall service delivery and in turn we hope to be able to meet your needs. If something is not working, a team member will take on board your feedback and we will do our best to reallocate your supports to another suitable member of staff. Where possible, we will always attempt to work through concerns applying a diplomatic and fair approach to all situations.

It’s simple! If you feel like you’ve got what it takes to make a positive difference in this world, simply send your resume to careers@buildingchoices.com.au. 

You can also check out any current vacancies via www.Indeed.com.au, www.jobsearch.gov.au and www.facebook.com/creatingbetteropportunities.