Frequently Asked Questions

Who can access the NDIS?

To become an NDIS participant a person must:

  • Have a permanent disability that significantly affects their ability to take part in everyday activities.
  • Be aged less than 65 when they first enter the NDIS.
  • Be an Australian citizen or hold a permanent visa or a Protected Special Category visa; and
  • Live in Australia where the NDIS is available.

The NDIS is being introduced progressively around Australia from 1 July 2016.

For further information on eligibility, please visit the NDIS access checklist: If you are not currently receiving disability services, you may still be eligible for the NDIS. You will need to contact the NDIS directly to complete an access request form. You do not need a referral. Visit or call 1800 800 110.
How do I join/ switch over to Building Choices Home & Community Care?

It’s easy! You can call us on 02 4610 1952 to speak to one of our friendly team members. They will be able to assist you with your enquiry. Alternatively you can send us an email to

I need someone to help me. Are support people allowed to be with me?

Yes! We very much encourage people to have a support person with them during their initial interactions with our service. It can be a scary and anxious time for a lot of people, and we would like to make the process as comfortable as possible for you. You may wish to have your natural supports around you, i.e. family or friends or you may have a representative from another company/ organisation to act on your behalf. Either way – we’re happy to work alongside you as long as your privacy is respected.

What services do Building Choices Home & Community Care offer?

We offer an array of services. Have a look at our support services page to find out how we can assist you and for more information. It’s as easy as a phone call away or email!

How much do Building Choices Home & Community Care services cost?

Building Choices Home & Community Care provides services at the rates provided by the NDIS. We can work with each Participant to maximise the services delivered, in line (and in budget) with your NDIS Plan. We also offer a fee for service model for individuals who do not currently have an NDIS plan. This is also an ideal solution people who would like to purchase supports in addition to their  NDIS plan. Please feel free to contact us in relation to pricing.

Are Building Choices Home & Community Care regulated?
Yes! Most definitely. Not only are we required to comply with the NDIS service delivery guidelines, we are also answerable to the NDIS Quality and Safeguards Commission. This Commission overseas the services offered within each provider and will also regularly audit business functions and operations. Building Choices Home & Community Care also works alongside Q-Audit, Quality Assured Certifiers who again, quite frequently spot audit and provide us with on going compliance measures to meet in line with our provider obligations.
I have a Plan Manager – can I still be supported by Building Choices Home & Community Care?
Yes, we work closely with various Plan Management companies and have a fluid system in place to ensure that supports are billed for appropriately, with no interruptions to support services.
I’ve noticed you provide Hoarding & Squalor services. What is that?

Hoarding is the term used to explain the continual accumulation of a large number of objects or animals, resulting in excessive clutter. The perception from others can often be that hoarded items lack value, however, to the person collecting these objects or animals, they are of immense value and cannot be thrown away. 

Squalor describes an unsanitary living environment that has arisen from extreme and/or prolonged neglect and poses substantial health and safety risks to people or animals residing in the affected premises as well as others in the community. 

What if I don’t like my Support Worker?

Not a problem at all. We are always happy to receive feedback. This helps to improve our overall service delivery and in turn we hope to be able to meet your needs. If something is not working, a team member will take on board your feedback and we will do our best to reallocate your supports to another suitable member of staff. Where possible, we will always attempt to work through concerns applying a diplomatic and fair approach to all situations.

How do I apply for a job with Building Choices Home & Community Care?

It’s simple! If you feel like you’ve got what it takes to make a positive difference in this world, simply send your resume to

You can also check out any current vacancies via, and

Any questions left?

If you have any questions for the Building Choices team please use the contact details on the Contact Us page.
Acknowledgement of Country
Building Choices Home & Community Care acknowledges the Australian Aboriginal and Torres Strait Islander peoples of this nation. We acknowledge the traditional custodians of the lands on which our company is located and where we conduct our business. We pay our respects to ancestors and Elders, past and present. Building Choices Home & Community Care is committed to honouring Australian Aboriginal and Torres Strait Islander peoples’ unique cultural and spiritual relationships to the land, waters and seas and their rich contribution to society.

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